FAQ

Warranty

Joe Due Blades & Equipment stands behind our branded goods for 30 days. Products sold under other brands are covered by that brand’s warranty.

Defective Products

Return any defective product within 30 days. Upon inspection, we’ll refund or replace it at our discretion. Return freight is the customer’s responsibility. We’ll cover the replacement freight.

Replacements are billed as new and credited after return. We don’t reimburse shipping charges or downtime due to defects.

Why the Fish in the Logo?

Joe Due loved fishing. After his passing in 2023, the fish was added to honor his outdoor passion.

Ordering

Online

Add items to your cart, calculate shipping with your ZIP, and check out securely. Orders after 2pm CST ship the next business day. UPS tracking is emailed automatically; SpeeDee tracking is not.

We only charge your card when the order is packed. If payment fails, we’ll call you to retry. Orders don’t ship until paid.

Phone Orders

Call 608-847-6627. Same pricing as online. Credit card taken by phone.

Returns & Mistakes

Returns

All returns must be approved. Include description, invoice, and request (credit/check/replacement). Shipping is paid by you.

Wrong Items

If we ship something incorrectly, we can expedite at your cost. Returns must be sent back manually—no return labels provided.

Restocking Fees

Full credit for unused items within 30 days (less shipping). 20%+ fee for used/late items. No credit for returns after 90 days or on custom/sale items.

Accounts

We do not offer terms. Payment is due a