General Questions

Warranty:

Joe Due Blades & Equipment strives to produce and carry high quality tools, attachments and accessories. We stand behind our branded goods for 30 days. Goods sold under other brands are subject to that brand’s warranty.

Defective products:

Should you find any product defective, please return it within 30 days of purchase. Upon inspection, it will be replaced or refunded at our discretion. Return freight is the customer’s responsibility. Replacement freight will be paid by Joe Due Blades & Equipment. Return freight can be expedited at customer’s cost.

All replacement goods will be billed as an original sale. Once defective goods are received and reviewed, a credit will be processed.

Occasionally there may be a defective product that is accidentally shipped. In this event, Joe Due Blades & Equipment will not, in any circumstance reimburse shipping charges, be responsible for down time or be responsible for repairs by you or on your behalf.


Why is there a fish on your logo?

Joe Due is an avid fisherman and the logo reflects his love for the outdoors. He would rather talk fishing than business.

 

How does the ordering process work?

Online:  Browse the website and any items that you wish to purchase just click the “Add to Cart” Icon.  You may add/ delete items from your cart at any time before checkout.

When Checking out you will see all items you have chosen along with a product total that subtracts any discounts you qualified for.

Shipping can be calculated in your shopping cart just by entering a zip code.

If you are within SpeeDee delivery service area, that option will also be available as a choice.

You will be asked to fill in all your company/ payment information on our secure website.

You will then choose your shipment method.  Please be sure to select the correct service if  your product is needed by a certain day.  Any orders submitted after 3pm CST will be processed the next day.  Only business days count in the time in transit.  (i.e.  if you select UPS Blue 2-day service on Thursday, your item will arrive sometime on Monday)

Submit your order and print your confirmation.  You will receive an automatic email from UPS Quantum View when your item ships UPS – typically about 4pm CST the day it leaves. There is no auto email tracking for SpeeDee delivery, sorry.

We will invoice the order/ process your C/C for payment when the order is boxed up, before it ships out.  Then you will receive a receipt copy via email only.

If there is a failed order or other error processing your credit card for some reason (it does happen) we will call to contact to to re verify the info and try to run it again.  Your order will not ship or leave the warehouse until the transaction has went through and the order is paid for.  So please make sure your card is still valid, has not expired or been updated, and has not maxed out a daily restricted spending limit before placing your order.

Phone:  We will always be happy to take orders over the phone
(608-847-6627) also.  Phone orders qualify for the same pricing as the web, as  credit card payment is given at the time of order.


How do I return an item?

All returns must be approved by a sales associate. All returned packages must include a written description of the items, any invoices and a proposed solution (i.e. check, credit, or replacement item). Shipping to be paid by customer.


I received the wrong item, now what?

We try very hard to ship the correct items the first time but at times mistakes happen. If you need it expedited, we can do that but at your cost. The replacement items will be billed as an original order until the wrong items are received by Joe Due Blades. We do not process return labels or “call tags” and simply ask you box and return the incorrect item


Is there a re-stocking fee on returned items?

Any unused items returned within 30 days are eligible for full credit, less any shipping costs. Any items returned damaged, used or between 30 days and 90 days are subject to a 20% or more re-stocking fee. No credit of any kind will be given on items over 90 days old, damaged or custom/special ordered or sale items


Can I purchase on account with your company?

No, sorry.  We only accept credit card / paypal /cash/ at the time of order (online or in person), we no longer sell on terms.


Do you have any Distributors?

rarely, as we are set up to mainly sell direct in order to offer the best pricing and service to customers.


Are you an authorized repair center?

No, but we are happy to direct you to a local professional who will suit your needs.  For Metabo Grinders, Fastenal is the most widespread US distributor/ authorized repair center.  Go to Metabo’s website for a listing of nearest distributors and repair centers.


Shipping

UPS Ground is available in the lower 48 states for most orders.  As of today, AK, HI, Puerto Rico and Canadian orders do not qualify for ground service shipping and must go expediated or USPS.

SpeedDee Delivery is also an option for thier midwestern service area including WI, MN, IL, IA, ND, SD, NE and St. Louis areas.

We can ship Fed Ex by request if you set up and send a shipping label.   There is delays in packing/ shipping/ labeling/ drop off/ transit because of the nature of thier service.

We can Ship USPS by request.

 

When will my order ship?

Orders placed by 3:00 p.m. CST are usually shipped the same day via UPS and SpeeDee, as long as they are in-stock items.  We will ship partial orders if something is out of stock, or wait a day or two until we can ship the order complete, if time is not of the essence.


Tracking My package.

Our computer system will email you a tracking number when your package ships. for UPS.   SpeeDee does not have auto emailed tracking.

How long will my order take to get to me?

Please see UPS ground time-in-transit map. We can ship next day air, second day air or three day select at an added cost.  The checkout page will allow you select whichever service you prefer.

SpeeDee delivery is also available for thier service area.  Most zip codes are next day ground service with outlying areas being 2 days ground.  no expedited services are available from SpeeDee.


UPS delivery Guarantee

There is NO guarantee delivery on any shipments, Ground or Air, by UPS to be delivered by any time or on any day.  Therefore there is no refunds on shipping cost, even if it got delayed and it is their fault.  Sucks, I know but Due to Covid-19 and increased demand and shortages that’s how it is now.

 

What if UPS dropped my package at the my door when I wasn’t home but it’s not there?

We will do everything in our power to assist in finding your package. Please be aware that all Pricing is F.O.B. Mauston. This means Joe Due Blade’s Responsibility for shipment ends when it leaves our doors. In the event we can’t locate your package, Joe Due Blade’s will not ship replacement product without first being paid for.  We cannot refund shipping costs, or product costs to you in event of loss unless you specifically requested to purchase insurance at the time of order to cover such a loss.  UPS and other carriers offer no refunds, credit or upgraded services to find, replaced or refund the package contents.  Once it leaves our doors our obligation ends.


I have had trouble with package growing legs when I am not home.

All packages are shipped uninsured with no signature required to keep costs reasonable for the customer. If you know your delivery address is in a shady neighborhood or you’ve had issues with packages growing legs, we highly recommend requesting “signature required” and shipping insurance. Additional charges will apply for these special requests. In addition, all drop shipments, expedited freight and new customers will have these fees added.


 

How much does shipping cost?

Shipping can be calculated in your shopping cart and updated at anytime before checking out.  Canadian freight is calculated through the website and is shown upon checkout.

Anything shipped by truck freight is charged depending on the class, weight and destination.  Truck shipping varies considerably and you should call for a shipping quote before placing an order for a Sidewinder Saw or Dashclean Vaccuum


You want your item shipped with another carrier besides UPS?

We have accounts with UPS and SpeeDee delivery and get pickup daily.

We do ship USPS when items are within the flat rate box dimensions, and it is more cost effective to do so.  Back orders tend to go USPS.

We Do not have any accounts with FedEx, DHL or other small parcel carriers.  We will be happy to apply your shipping label on the box if you organize pickup from those carriers you have accounts setup with and prefer.

 

International Orders:

We routinely ship to Canada though ground (standard) shipping.  We can ship items all over the world via UPS or USPS depending on weight and item value.  Customs, duties, taxes and fees are responsibility of purchaser.


Truck freight charges: (Varies greatly, please call for estimates.)

or your are welcome to provide a BOL to us, and request pickup from your carrier of choice.  we have a forklift to load.


Billing

When will I receive my invoice/ receipt?

You will typically receive your invoice/receipt via email in a day or two.  We charge your credit card in house (not through the webpage) only after all items ship.