General Questions

What is the Warranty on items you sell?

No Warranty on Joe Due brand products.  All sold as/ where is. Items sold under other brands are subject to that company’s warranty (ie Metabo grinders).


What if my product is defective?

Any product deemed defective from manufacturer will need to be returned to us (shipping paid by YOU) and we will exchange it for a like product.  We will pay the return shipping for replacement product via UPS ground.  We will Not credit you for the initial shipping charges, even if they were expedited freight.

Anything shipped expedited will be 100% your responsibility to pay to and from regardless of fault.  Any replacement product shipped out before the damaged goods arrive will have to be paid for in full before shipping along with any freight charges – non refundable.

We at Joe Due Blades Will NOT, in any circumstance, reimburse or pay your company for shipping charges to or fro, down time, repairs by you on on your behalf, Quality control implementation by your company, training, troubleshooting, alterations, pain and suffering, or any other reason related to anything we sell at anytime regardless of fault.  We will not offer you any additional compensation in money, store credit or extra product because of bad product.  If your think our products, service and QC are sub-par then please buy elsewhere.

Defective products will be exchanged only.


Why is there a fish on your logo?

Joe Due is an avid fisherman and the logo reflects his love for the outdoors. He would rather talk fishing than business.


What is a Banana Deal?        

Banana Deals are the most common and most popular sizes or diamond blades we carry, priced at a crazy discount level without restriction as to a minimum quantity purchased.  We bought a ridiculous amount of each of these blades to get special pricing, and are passing the savings onto you, our loyal customers.  If you want to buy 100pcs minimum of some other type of diamond blade, let us quote it for you.


How does the ordering process work?

Online:  Browse the website and any items that you wish to purchase just click the “Add to Cart” Icon.  You may add/ delete items from your cart at any time before checkout.

When Checking out you will see all items you have chosen along with a product total that subtracts any discounts you qualified for.  Banana deals do not qualify for mix and match pricing.

Shipping can be calculated in your shopping cart just by entering a zip code.

You will be asked to fill in all your company/ payment information on our secure website.

You will then choose your shipment method.  Please be sure to select the correct service if  your product is needed by a certain day.  Any orders submitted after 3pm CST will be processed the next day.  Only business days count in the time in transit.  (i.e.  if you select UPS Blue 2-day service on Thursday, your item will arrive sometime on Monday)

Submit your order and print your confirmation.  You will receive an automatic email from UPS Quantum View when your item ships – typically about 4:30pm CST the day it leaves.

We will invoice the order/ process your C/C for payment when the order is boxed up, before it ships out.  Then you will receive a receipt copy via email only.

If there is a error processing your credit card for some reason (happens frequently) we will contact to to re verify the info and try to run it again.  Your order will not ship or leave the warehouse until the transaction has went through and the order is paid for.  So please make sure your card is still valid, has not expired or been updated, and has an unrestricted spending limit before placing your order.

Phone:  We will always be happy to take orders over the phone
(608-847-6627) also.  Phone orders qualify for the same pricing as the web, as long as credit card payment is given at the time of order.


How do I return an item?

All returns must be approved by a sales associate. All returned packages must include a written description of the items, any invoices and a proposed solution (i.e. check, credit, or replacement item). Shipping to be paid by customer.


I received the wrong item, now what?

As hard as try to get everything right the first time, sometimes mistakes happen. Joe Due Blades will ship the correct item via UPS ground or USPS. If you need it expedited, we can do that but it will be at your cost. These items will be billed until the wrong items are returned. We do not process return labels and simply ask you put the wrong item in the mail (at your cost).


Is there a re-stocking fee on returned items?

Any unused items returned within 30 days are eligible for full credit, less any shipping costs. Any items returned damaged, used or between 30 days and 6 months are subject to a 20% re-stocking fee. No credit of any kind will be given on items over 6 months old, damaged or custom/special ordered.


Can I purchase on account with your company?

Yes, we will sell on account but only after 1 year of positive sales history with credit card payment.  Please call for a credit application.  Terms are typically 2% 15 net 30.  However, anything sold on account is not eligible for any additional discounts, list pricing applies to all items regardless of quantity.  Best pricing and terms can be found online and paid by credit card at time of order.


Do you have any Distributors?

Yes we do have a few stocking distributors throughout the US and Canada for our smaller hand tools.  Please call or email for a distributor nearest your location.  We do not sell our walk behind equipment through distribution, however and are set up to mainly sell direct.  We are not currently setting up any new distributor accounts, sorry.


Are you an authorized repair center?

No, but we are happy to direct you to a local professional who will suit your needs.  For Metabo Grinders, Fastenal is the most widespread US distributor/ authorized repair center.  Go to Metabo’s website for a listing of nearest distributors and repair centers.


Shipping

$Actual UPS Ground

Ground is available in the lower 48 states for most orders.  As of Today, AK, HI, Puerto Rico and Canadian orders do not qualify for ground service shipping and must go expediated or USPS.


When will my order ship?

Orders placed by 3:00 p.m. CST are usually shipped the same day via UPS, as long as they are in-stock items.  We will ship partial orders if something is out of stock, or wait a day or two until we can ship the order complete, if time is not of the essence.


Tracking My package.

Our computer system will email you a tracking number when your package ships.  You can track your package at www.ups.com.


How long will my order take to get to me?

Please see UPS ground time-in-transit map. We can ship next day air, second day air or three day select at an added cost.  The checkout page will allow you select whichever service you prefer.  Saturday delivery for Next day air or 2 day is available but you must call in for that service.


UPS delivery Guarantee (or lack thereof):

There is NO guarantee on any shipments, Ground or Air, by UPS to be delivered by any time or on any day.  Their website may say otherwise, but that is not the case.  UPS will blame the weather, acts of God, package size, rural residential destination, signature, or any other number of reasons to disqualify the guarantee they provide.

We have been through the process many times with UPS and because of their policies we must now state:

We, Joe Due Blades, will not credit you for any freight, transport, lost time, wages, product replacement or otherwise monetary compensation for any package not delivered “on time” as nothing is guaranteed or sold as such.


What if UPS dropped my package at the my door when I wasn’t home but it’s not there?

We will do everything in our power to assist in finding your package. Please be aware that all Pricing is F.O.B. Mauston. This means Joe Due Blade’s Responsibility for shipment ends when it leaves our doors. In the event we can’t locate your package, Joe Due Blade’s will not ship replacement product without first being paid for.


I have had trouble with package growing legs when I am not home.

All packages are shipped uninsured with no signature required. If you know your delivery address is in a shady neighborhood or you’ve had issues with packages growing legs, we highly recommend requesting”signature required” and shipping insurance. Additional charges will apply for these special requests. In addition, all drop shipments, expedited freight and new customers will have these fees added.


UPS Service Days:

UPS runs M-F and time in transit reflects business days only. Orders placed after 3pm CST or on weekends will be shipped the following business day.  Items will be shipped via method selected during the checkout process so be sure to select the correct one if you need product by a certain day.  UPS.com has a time in transit map where you can punch in your Zip Code to get an accurate delivery schedule.  Our Zip code is 53948.  UPS may not run on Federally recognized holidays also.


How much does shipping cost?

Shipping can be calculated in your shopping cart and updated at anytime before checking out.  Canadian freight is calculated through the website and is shown upon checkout.

Anything shipped by truck freight is charged depending on the class, weight and destination.  Truck shipping varies considerably and you should call for a shipping quote before placing an order for a Ruwac/ edco vortex Vacuum.


You want your item shipped with another carrier besides UPS?

We do not ship Via Fed Ex, DHL , Speedy or others as we do not have accounts set up with those companies.  The pickup/ drop points and transit times are not conducive to providing good service.  Also, we will only ship prepaid on our UPS account, not COD or Freight collect.

We do use USPS flat rate priority or first class small parcel for small orders, few items, lightweight products.  back-ordered blades are often USPS.  International shipments for blades often ship USPS.  Using USPS is at our discretion and is a case by case basis for usage.


International Orders:

We routinely ship to Canada though ground shipping is not free.  We can ship items all over the world via UPS.  Call/ email for freight quotes or check out www.ups.com to get an estimate of charges.


Truck freight charges: (Varies greatly, please call for estimates.)

We use different freight carriers depending upon destination. Cost averages about $150- 250.00 for Midwest and more to either coast.  Truck transit times vary from 1-4 business days typically. Price varies so much due to the class the equipment is categorized in by federal law and the density.  If a 100lbs vac costs $300 to ship coast to coast, 100lbs of dirt would only cost $50 because its a different class, even given the same size, weight and destination.  I don’t know why, and the trucking companies cant explain it either.


Billing

When will I receive my invoice/ receipt?

You will typically receive your invoice/receipt via email in a day or two.  We charge your credit card in house (not through the webpage) only after all items ship.


Can my invoice be faxed to me?

In the interest of time, we prefer to email or your invoice/receipt.