FAQ

orders placed by about 1:30pm SCST (Chicago time) tend to ship out the same day from WI 53948 for in stock items

We ship from Wisconsin 53948.  Speedee is 1-2 business days for their territory.  UPS is 2 days to the midwest, 3-4 days to the Coasts.  5 days to the Rural Coastal/ Mountain regions.  See the time in transit maps below.  We can ship Expiedited (next day, 2 day, 3 day select).

Joe Due was an avid outdoorsman and fishing was his favorite pastime.  To differentiate himself while a traveling salesman in the 1990s, he put a fish on his business card instead of generic concrete equipment as a conversation starter, and to reflect his love of the hobby.

Joe Due Blades has a 30 day return policy for our brand products for refund, credit or like kind replacement.  Other brand products (ie Metabo) have thier OEM factory warranty terms in place we do not add to or alter and any quaifications are subject to approval by those manufacturers.

Sometimes products have unforseeable premature failures for various reasons from manufacturing processes, transportation damage or assembly mishaps.  Or you may feel fitment quailty of aftermarket attachments or performance are just not up to your service expectations or personal standards.  Sometimes you may just have questions about proper installation and setup techniques.  In this case, please call to discuss and email pics of the issues you are having and we will do our best to remedy the situation to get your tools working as good as possible or we get them coming back to us.

Often problem solving remotely via phone, most issues can be resolved by a little communication, common sense and basic hand tools.  When those attempts fail or are deemed unacceptable, we often accept return of the entirety of the order for simplicity sake.

Some contractors are not comfortable working with aftermarket attachments without  a full tutorial instructions, exploded diagrams for installation and specifications written at a level that rivals the IRS tax code, tri- lingual user manuals, troubleshooting guides, on site hand holding support, or a local walk in full service technical dept staffed with engineering professionals behind the counter. unforturnately, we cannot offer that level or type of support , and choose to accept product returns instead.

We strive to make the product work as good as we can given constraints of aftermarket part design to fit several OEMsWe Choose material type that is robust while balancing functionality and cost.

Sometimes, its just not good enough for who its for – and thats OK, just send it back.

Please return items to the Store address in Mauston, WI 53948.   Include a note including any invoice, packing slip, order numbers and a reason for return.  Include proper contact information so we can process credit in form of payment refunds, replacement items or store credit (if applicable).

If we ship something incorrectly and you recieve the wrong item we will ship the correct item out UPS Ground.  If the item is needed expedieted, you will need to pay for expedieted freight.

We may or may not email a UPS return label or issue a Speedee pickup/call tag to bring the wrong item back to us depending on the individual circumstances.

Full credit issued for product cost (less shipping) on new condition/ unused items within 30 days of ordering.  20% restocking fee for “used” condition or 30-90 days after ordering (less shipping costs).   No credit for returns after 90 days, used or worn items, clearance items, sale items or anything custom made or special ordered/ non stock items.